Do you rent out items? Unfortunately we do not provide a rental service. Our aim is to provide our customers with high-quality products to be proud of; you can be reassured that everything you receive is brand new and in perfect condition.
How much do you charge for shipping? Our shipping costs are nice and straight-forward: UK Main land: Under £50: £5.95 (Next Working Day Service) Over £50: Free Delivery (Next Working Day Service) Saturday & Sunday Anytime: £11.99 Saturday & Sunday Nominated Time: £19.99 Scottish Islands, Scottish Highlands, Channel Isles, Northern Ireland: Under £100: £15.95 (2-3 Days Delivery) Over £100: Free Delivery (2-3 Days Delivery) EU: Under 15KG (weight): £14.99 Over 20kg (weight): £19.99 + 80p for each additional KG
When will I receive my order? UK Main Land Shipping Details: If you place your order before 2pm, Monday to Thursday and we have your items in stock, we'll despatch the same day for next working day's delivery. If you place an order after 2pm we'll despatch the following day. Items ordered after 2pm Friday will be despatched Monday. Items despatched on Friday are for delivery the following week. Items ordered over a Bank Holiday will be despatched the next working day. Weekend Shipping Details: For £11.99 you can opt for a weekend delivery For an additional £8 you can select a nominated time to receive your weekend delivery To qualify for a weekend delivery orders must be placed before 2pm on a Friday (assuming items are in stock) EU Shipping Details: Please get in touch to for more details.
What type of payments do you accept? We accept payment via a Debit or Credit Card and PayPal. Customers without a PayPal account will find it easy to sign up for an account or check out as a guest using their credit or debit card. The following card types are accepted: Visa / Delta / Electron MasterCard / Eurocard Maestro American Express
Do you offer collection? Yes, orders can be collected. If you’re located nearby, or need an order urgently, we can arrange a date and time for you to collect your order. Please contact us to find out how: firstname.lastname@example.org.
What is your return policy? We offer a quibble-free returns policy. Please notify us within 14 days of receiving your order, with the items you would like to return. You will then have 14 days to send the goods back to us. Please note that you remain responsible for the items until they reach us. Unless items are faulty, all products must be returned in their original packing and in a condition so they can be resold. All sales are final unless cancelled before 12pm the day the order was placed. For more details, see our Cancellation Policy.
Are your tablecloths seamless? Yes, all tablecloths are seamless.
Are your products machine washable? Absolutely; allowing you to use them again and again.
Is there a minimum order amount? No, we do not require a minimum order amount - giving you the flexibility to order exactly what you require.
Can I get a free sample? Currently, we can only offer samples of certain products. Please get in touch to find out if we can help: email@example.com. Note: Customers are required to pay for the shipping of any samples. Cost of shipping depends on samples requested and can be discussed directly with us.
Will I need to steam or iron the items I receive? Chair Covers do not need to be steamed/ironed. Sashes and Tablecloths however, may require a little smoothing out to achieve that perfect finish.
How accurate are the colours that are displayed on your website? It is of absolute importance that we provide accurate product details, including the colour options. Due to various computer screen displays however, this is not always possible and is out of our control. If you would like to find out more about our colour options, please get in touch and we’ll be more than happy to help: firstname.lastname@example.org.
What is your cancellation policy? All sales are final unless cancelled before 12pm the day the order was placed. However, when you receive your order, if you find that there is an item missing, damaged or broken, you are entiled to cancel your order. If you find yourself in this rare situation, you must contact us within 48 hours of your order being delivered. If you are simply returning as you no longer require the goods or are not happy with them, you will need to request a Returns Form which we will send via email. You will simply have to fill this and pack it together with the goods you are returning, post it back within 14 days of the purchased being placed. Postage is the buyer’s responsibility.
What if I need to change my order? If you need to change your order please contact us. If the order has not been dispatched, we will do our best to accommodate your requirements.
Does The Chair Cover Company accommodate custom orders? No, we do not offer custom orders.
Do the sashes come pre-tied? No. Our sashes can be used on various types of chair, meaning they will need to be tied at your venue to ensure a perfect fit and finish.
How far in advance should I place my order? In our experience we find 1-2 weeks plenty of time to receive, quality-check and transport your products.